Arlo Pro 2 camera went offline and can't reconnect to base station. Tried troubleshooting steps.

[HunterGeronimo]

Camera Firmware 1.125.14.0_34_1189

Camera Hardware H6

Base Station Hardware VMB4500r2

One of my Arlo Pro 2 cameras went offline and now it is not resyncing to my base station.  I tried all troubleshooting steps to include charging the battery, replacing the battery, etc.  I also removed the camera and tried to rediscover.  I read one solution about removing the base station from the app and reconfiguring the entire system which I tried but .  This particular camera will intermittently flash between blue and amber lights for a few seconds like it's trying to sync but would then go blank.  After a couple minutes, same intermittent flashing between blue and amber and so on.  I've opened a case with Arlo support (#41829584) over a week ago and the email I received said I will get a reply within 1-2 business days.  It's been over a week with no further response.

[jguerdat]

The alternating blue/amber flashing normally indicates a firmware update. However, it would seem to something else going on, perhaps a botched update. I suspect you just have to lean on the ticket - call/chat with them again as often as necessary.

[JessicaP]

Hi HunterGeronimo,

Let me reach out to you via private message to gather more information about your case.

[HunterGeronimo]

No I didn't get a reply. It's been 2 weeks since I opened the case. Issue has been escalated twice but no call back from support. Chat doesn't seem to work either.

[HunterGeronimo]

Mistakenly hit the accept solution button. My issue is not resolved as I have not heard back from tech support since I opened my case 2 weeks ago.

[JessicaP]

From looking at your case through our system, it looks like you spoke with the support team. If you still have any issues, please let me know.