Unable to add a Arlo Pro 2 Camera to my account

[MarkWCO]

I have an Arlo Pro 2 camera that has been having an issue where it's stuck on saying the temperature is too cold.  We had some cold temps in Minnesota so all my outdoor cameras did this.  Once it warmed up later into the 40's for 3 days all but one started working again.  I finally realized it was simply not going to work so tried several things such as using a spare battery in case the battery was bad and fully charging it and placing it in the camera. I also brought the camera inside to warm up for over a day.  Still the temperature is too cold message was there so at some point I decided to do a hard reset (holding sync button for 15 seconds until it flashed yellow).  

I figured then I'd simply add it to my account.  I press the sync button and go to the app on my iPhone and select to add a camera.  Yet it tries to sync until it fails at some point.  I have even quickly pressed the button on my base station as has been suggested.  Still won't add it.  OI have a feeling the camera may no longer be working and I may have to replace it but want to make sure first.  Any other ideas of how I can add this camera?

[BrookeN]

Can you try to see if a different device or from  my.arlo.com and try to set it up from there and see if it will connect? You can also try logging out of the account and logging back in and then trying to set it up.