Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 2 Replies
  • ‎2022-06-02 09:02 PM
  • 1086 Views
  • 0 Likes
  • 2 In Conversation
GFarr2020
Aspirant
Aspirant
‎2022-06-02 09:02 PM
I have a new mobile device and can’t get the app to trust my new mobile device after logging in to the app successfully so I can access my hub/cameras. Appreciate any help.
Labels:
0 Likes
Reply
Message 1 of 3
1,086
1 ACCEPTED SOLUTION

Accepted Solutions
StephenB
Guru Guru
Guru
‎2022-06-03 04:12 AM
@GFarr2020 wrote:
I have a new mobile device and can’t get the app to trust my new mobile device after logging in to the app successfully so I can access my hub/cameras. Appreciate any help.

That's a known issue that Arlo is investigating.  For now, you'll have to use the "Don't trust" option.

View solution in original post

0 Likes
Reply
Message 2 of 3
1,075
2 REPLIES 2
StephenB
Guru Guru
Guru
‎2022-06-03 04:12 AM
@GFarr2020 wrote:
I have a new mobile device and can’t get the app to trust my new mobile device after logging in to the app successfully so I can access my hub/cameras. Appreciate any help.

That's a known issue that Arlo is investigating.  For now, you'll have to use the "Don't trust" option.

0 Likes
Reply
Message 2 of 3
1,076
GFarr2020
Aspirant
Aspirant
‎2022-06-03 01:23 PM

Thank you StephenB.

0 Likes
Reply
Message 3 of 3
1,054
Discussion stats
  • 2 Replies
  • ‎2022-06-02 09:02 PM
  • 1087 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.