Trouble connecting a new mobile phone to app

[GFarr2020]

I have a new mobile device and can’t get the app to trust my new mobile device after logging in to the app successfully so I can access my hub/cameras. Appreciate any help.

[StephenB · Accepted solution]

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@GFarr2020 wrote:
I have a new mobile device and can’t get the app to trust my new mobile device after logging in to the app successfully so I can access my hub/cameras. Appreciate any help.

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That's a known issue that Arlo is investigating.  For now, you'll have to use the "Don't trust" option.

[GFarr2020]

Thank you StephenB.