Trouble Connecting my Camera

[Kathia_]

My router Box is on has 3 green solid lights on, my camera's are working because I can see the red lights on when i wave my hands. But on my app is saying it has to be connected to the Internet(which it is) I have done everything what else should I do everything's working but I can't see anything.

[jguerdat]

What exactly is "I have done everything"? Are you getting recordings and notifications as usual? We need to know all details.

[Kathia_]

Hi no, I do not receive any notification but I do see the red lights on when I move in front of the camera. 

[jguerdat]

And the what have you done answer?