Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

The Arlo Community

Learn, explore, ask questions, and connect with our community of customers and experts.

Discussion stats
  • 8 replies
  • 143 views
  • 1 kudo
  • 3 in conversation
Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video
Reply
Tutor

Subscription Renewal Error - Renewing Early

Just signed up for $99 annual smart premier plan today (11 Feb, 2019) with 30 day free trial. The sign up page showed my next auto renewal will be due in March 2020. However, after completing sign up my current account shows my annual subscription renewing in only 10 months on November 14, 2019.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 9
Mentor

Re: Subscription


@Raven11 wrote:

Just signed up for $99 annual smart premier plan today (11 Feb, 2019) with 30 day free trial. The sign up page showed my next auto renewal will be due in March 2020. However, after completing sign up my current account shows my annual subscription renewing in only 10 months on November 14, 2019.


Did you have a previous plan of some sort?  Were you charged the full amount or a prorated amount that matches the 10 months?  

 

Sometimes I’ve seen vendors keep my annual renewal date when I switch from one plan to another.

Message 2 of 9
Tutor

Re: Subscription

Hi,
I had the basic five-camera (free plan) and upgraded to the 10-camera plan for $99 per year.....first month free. The sign up page showed that my renewal would occur next March (2020). But after sign my account page shows the renewal occurring in 10 months.....this coming November...?
Message 3 of 9
Mentor

Re: Subscription

Sounds like you should contact Arlo Support to get it resolved, if you haven’t already done so.

Message 4 of 9
Tutor

Re: Subscription

Believe me I’ve tried to contact Arlo support.....but I can’t see how......is there a phone number? Because I can’t find one! That’s why I posted my problem here.
Message 5 of 9
Mentor

Re: Subscription


@Raven11 wrote:
Believe me I’ve tried to contact Arlo support.....but I can’t see how......is there a phone number? Because I can’t find one! That’s why I posted my problem here.

Yes.  It is a bit of a scavenger hunt to find it, but it is posted..

 

Look at the bottom of this page...

 

https://www.arlo.com/en-us/support/contact.aspx

 

Message 6 of 9
Guru

Subscription Renewal Error - Renewing Early

To be clear, you have to choose the Support link at the bottom here twice to get to the actual contact info.

Message 7 of 9
Tutor

Re: Subscription Renewal Error - Renewing Early

Thanks for the number. I called it and spoke to an Arlo rep. Having just purchased the 12 month plan, the rep could not understand why my account is showing the renewal in 9 months and has opened up a case file. I’ll post back when I get an answer.

 

Message 8 of 9
Tutor

Re: Subscription Renewal Error - Renewing Early

I just checked my account status and nothing has yet changed...so I’m still waiting for a final action response from the support team.

Message 9 of 9