Arlo|Smart Home Security|Wireless HD Security Cameras

Strange Popup: 'Sorry our billing department is not available.'

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improve58 Guide
Guide

Just this morning got this strange orange popup on my desktop when I opened the account: 'Sorry our billing dept is not available.' Yesterday evening we installed power-adapter-chargers on all four cameras. Changed video quality to best and changed device order. Can't see why that would have any effect. Are others experiencing this? I can work around it since the popup banner at top of screen doesn't completely cover the action icons I need to select. And when I move to the next screen the popup disappears.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Hi improve58,

 

Could you show a screenshot that shows this error you're receiving? Is this also happening on the Arlo app on your phone device?

improve58 Guide
Guide

THis was only on mac desktop and has since disappeared. didn't make copy of it at the time. Thanks.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Locutus73 Apprentice
Apprentice

I got the same message once yesterday on Chrome/Windows.

 

Regards.

JessicaP Arlo Moderator
Arlo Moderator

Hey Locutus73,

 

Do you have a screenshot that shows that pop up on your web browser? If so, could you share the screenshot?

Locutus73 Apprentice
Apprentice

@JessicaP Unfortunately no, it’s just appeared once, I’m sorry.

 

Regards.