Strange Popup: 'Sorry our billing department is not available.'

[improve58]

Just this morning got this strange orange popup on my desktop when I opened the account: 'Sorry our billing dept is not available.' Yesterday evening we installed power-adapter-chargers on all four cameras. Changed video quality to best and changed device order. Can't see why that would have any effect. Are others experiencing this? I can work around it since the popup banner at top of screen doesn't completely cover the action icons I need to select. And when I move to the next screen the popup disappears.

[JessicaP]

Hi improve58,

Could you show a screenshot that shows this error you're receiving? Is this also happening on the Arlo app on your phone device?

[improve58]

THis was only on mac desktop and has since disappeared. didn't make copy of it at the time. Thanks.

[Locutus73]

I got the same message once yesterday on Chrome/Windows.

Regards.

[JessicaP]

Hey Locutus73,

Do you have a screenshot that shows that pop up on your web browser? If so, could you share the screenshot?

[Locutus73]

@JessicaP Unfortunately no, it’s just appeared once, I’m sorry.

Regards.