Speakers and audio stopped working about 3 years ago.

[Roberto77]

Three years ago on all three of my wireless Arlo security camera devices, the speakers and audio stopped working. Is there a way to fix this? The audio icons are all greyed out. I really would like to get them working again.

[StephenB]

---

@Roberto77 wrote:

Three years ago on all three of my wireless Arlo security camera devices, the speakers and audio stopped working. Is there a way to fix this? The audio icons are all greyed out. I really would like to get them working again.

---

What camera models do you own?  Also, what base station model?

[Roberto77]

Thank you for your quick response! I am using Firmware 1.092.10_9_120d8b7 Hardware H14. Base Station VMB4000r3

[StephenB]

---

@Roberto77 wrote:

I am using Firmware 1.092.10_9_120d8b7 Hardware H14. 

---

H14 is just a hardware revision for a camera, it doesn't identify the camera model by itself.   You can find the model by

1. going into support area of the app
2. select the camera
3. scroll down the the product field.

I tried looking up the firmware here, but didn't find anything that matched.

On the main problem - are you getting any sound in the recordings?  Have you tried listening on a PC as well as the phone?

Also, what phone model are you using?

[jguerdat]

Assuming the cameras are actually Pro 2, which is what the subject suggests, here's the latest firmware:

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Pro-2-VMC4030P-1-125-17-1-11-de8490d-30th-...

However, the Pro cameras (the first Pro models) have this firmware which matches yours:

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Pro-VMC4030-1-092-1-0-9-120d8b7-3rd-Octobe...

Thus, it seems you have the latest firmware. This is found on page 8 of the following link which is where you can always find the latests releases:

https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

[StephenB]

---

@jguerdat wrote:

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Pro-VMC4030-1-092-1-0-9-120d8b7-3rd-Octobe...

---

Thanks - @Roberto77 mis-typed his firmware, so when I searched the release notes I failed to find it.