Showing offline, but not

[delynn10]

Hi,

I believe I have the Arlo Pro 2. I have the VMB4500 base station and 4 cameras.

Over the past several weeks, my cameras have been showing offline but still recording. At first, I could reboot the base station and they would show as being online for a while. Now they might just show online for a minute or two or not at all.

I don't believe there are any firmware or software updates.

Below is a screenshot after a reboot in which 1 camera showed online...

Any thoughts or suggestions?

Thanks,

Dave L.

[StephenB]

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@delynn10 wrote:

I believe I have the Arlo Pro 2. I have the VMB4500 base station and 4 cameras.

Over the past several weeks, my cameras have been showing offline but still recording.

 App, browser (my.arlo.com) or both???

If you want to confirm the cameras, you can open the housing and remove the battery.  There is a label inside.

[delynn10]

Verified the cameras are Arlo Pro 2.

It seems to just be an issue with browser (my arlo).

I downloaded the app and it recognizes the cameras as online when the browser doesn't.

I've bounced back and forth between the app and browser a few times and each time that's the case.

Haven't used the app for a few months and prefer the browser, but so far that appears to be a work around.