Sharing videos through iMessage ... just pastes my E-Mail Address

[shadymilkman]

For some odd reason, whenever I try to share a video through iMessage, it is unsuccessful.

Specifically, when iMessage opens, it only shows my e-mail address in the text field.

Anyone else having this problem?

My wife has the same phone, and is a user on the account, and her phone does NOT have this issue.

I've tried uninstalling/reinstalling, rebooting, et al - with no success.

My phone/login is the original Administrator account for the phone.

Any help would be greatly appreciated.

[ShayneS]

Hi @shadymilkman

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support