Shared Device Mode not Working

[Kaysahn]

I have seen the closed board that covered this topic back in February 2024 but this has just happened to my husband.

He cannot access the modes to turn the cameras off and on. This is only happening on his I-phone which is operating on IOS 17.7 (Iphone Xr). App version is 5.0.2.

I too have done all the reset, delete and reload, log out, log in, cancel sharing and reinstalling it and nothing seems to work.

How was this fixed please?

[BrookeN]

The development team was able to reproduce the issue as described and is continuing to work toward a solution. As soon as we have more information available, we'll post an update.

[BrookeN]

We are still currently investigating this behavior. I will update the community as soon as possible. 

[BrookeN]

I do not have an update as of today. But the development team is currently investigating this. I will update the community as soon as possible. 

[maverk]

I feel exactly the same way. Perhaps it’s time to move on. It’s hard to believe that this is a tough problem to fix. The worst is that Arlo itself does not make any official announcement about this. For a “security system” not working for a whole month is such a long time. Other than expressing our frustration it seems like there is nothing else we can do.

[ridgetopranch]

Not “ moving on” because we have all invested in these systems. . Posting bad reviews will be my next step. I want to warn people that ARLO does NOT work as it should and they are not fixing it. Super frustrating. Maybe if all our bad reviews impact  their sales, then they will take this problem more seriously. 

[Just1Guy]

A family member and I have shared admin rights to each others systems.  A few weeks ago, we both noticed duplicates when looking at the Mode view of each other’s systems.   Since then the systems that we monitor for each other show “off line” in the Mode view and we can not arm and disarm each other’s systems.   Essentially “Admin Rights” are no longer working correctly.   
How do we fix this?

[Veza37]

I will be cancelling my subscription. It’s a safety issue that a security camera bug isn’t fixed after a month. I suggest you all do the same to boycott this BS.

[TJR44]

If I was the owner of the system I would do the same. Since I am just a shared user, all I can do is work hard to convince my family member/system owner that Arlo customer service is not responsive enough to correct a simple application bug, and does not deserve our business.

[StephenB]

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@Just1Guy wrote:

Essentially “Admin Rights” are no longer working correctly.   
How do we fix this?

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Unfortunately, all you can do is wait for Arlo to fix the bug.