Arlo|Smart Home Security|Wireless HD Security Cameras

Cameras not recording and storing to library anymore

Reply
Discussion stats
  • 1 Reply
  • 117 Views
  • 1 Like
  • 2 In Conversation
badservice1
Follower
Follower

I have had this arlo system since 2015 (base VMB3500 and Pro 2 or pro cameras). All 3 cameras have recorded and stored to the library for years, auto deleting after 30 days. Now only one camera is recording to the library and the other 2 only allow live feeds. Arlo  has stated that these older models would not be forced into subscription for library storage but it seems they have lied and are a dishonest company with no email address or working phone number. I have tried calling 3 numbers I found for them only to get a recording that shortly hangs up.  Their chat bot is useless, informing me that I am not entitled to any support. 

This is disgusting that a company refuses to assist customers and pushing them to come to the community to find answers that may or may not be directly related to their issues. I need a rep to contact me ASAP and I want my system back how it was. 

1 REPLY 1
jguerdat
Guru Guru
Guru

Try removing one camera and re-syncing it to see if that helps.

Discussion stats
  • 1 Reply
  • 118 Views
  • 1 Like
  • 2 In Conversation