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I have seen the closed board that covered this topic back in February 2024 but this has just happened to my husband.
He cannot access the modes to turn the cameras off and on. This is only happening on his I-phone which is operating on IOS 17.7 (Iphone Xr). App version is 5.0.2.
I too have done all the reset, delete and reload, log out, log in, cancel sharing and reinstalling it and nothing seems to work.
How was this fixed please?
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Arlo Mobile App
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Troubleshooting
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The development team was able to reproduce the issue as described and is continuing to work toward a solution. As soon as we have more information available, we'll post an update.
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We are still currently investigating this behavior. I will update the community as soon as possible.
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I do not have an update as of today. But the development team is currently investigating this. I will update the community as soon as possible.
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Arlo released an update today. Version 5.05. This did not solve the issue. I can only say we’ve had this system for several years, and this problem began with the 5.03 update.
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And yet since this surfaced in early October with V5.0.3, Arlo released 2 more versions (now we have V5.0.5) and the problem is still not fixed. I doubt it that this so so difficult that they cannot fix it, especially since it was their 5.0.3 release that broke it. It’s clear to me that they are intentionally doing it. I really liked what I have but with such behavior if they do not fix it I must move to some other brand. It’s a headache but the only option.
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I am having the same issue. Tried all of the suggestions mentioned back in the February post. Still no luck.
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what's your set up? Arlo Pro 2 cameras and VMB4000?
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Just Arlo Pro, but yes VMB4000
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Anyone know of any progress on this issue? It is so frustrating. It can’t be that difficult to fix, after all it worked flawlessly for many years. Is the number of users affected so small that Arlo just says screw, we don’t care?!?!
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