Arlo|Smart Home Security|Wireless HD Security Cameras

Screens going white.

Reply
Discussion stats
  • 4 Replies
  • 2389 Views
  • 1 Like
  • 2 In Conversation
GB709
Aspirant
Aspirant
I’ve been having issues with my cameras recently.
Last week my “Side of House” (Arlo Pro) cameras’ screen went white all of a sudden. I was able to fix it by power cycling the base station, and it had worked fine ever since.
Today my “Front of House” (Arlo
Pro 2) is having a similar issue. I power cycled the base, but it never fixed it. You can still hear sound on the live feed. The camera has not moved, and there is no obstruction.
The “Side of House” was still detecting motion and recording during the issue, but all recordings were white. The “Front of House” is not detecting any motion or recording though.
Both cameras firmware is up to date as well.
I did recently reset my home internet modem, but the cameras all connected again and worked fine for a few days...until these issues.
Any help would be greatly appreciated! Thanks.
I attached a few photos for reference.
E402F97C-0356-4429-8F9A-E33AE2BB72DA.png
1 ACCEPTED SOLUTION

Accepted Solutions
GB709
Aspirant
Aspirant
Thanks for your response. I was able to sort out the situation by deleting the device, and then syncing it to the base station again.

View solution in original post

4 REPLIES 4
GB709
Aspirant
Aspirant
Previous issue.
DC5EE2C0-A05D-4ECC-9070-E2E53711D946.png
GB709
Aspirant
Aspirant
Previous issue.
769FD497-1FBE-4759-A995-70814C38751A.png
ShayneS
Arlo Moderator
Arlo Moderator

Hoi @GB709

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

GB709
Aspirant
Aspirant
Thanks for your response. I was able to sort out the situation by deleting the device, and then syncing it to the base station again.
Discussion stats
  • 4 Replies
  • 2390 Views
  • 1 Like
  • 2 In Conversation