Run around trying to get 2nd replacement camera

[Rooney2016]

I think that Matt McRae should be aware of the run around that I am getting to replace a 2nd defective camera. The first time I replaced it was a breeze. 1 week from start to finish. If this were my company I would be ashamed. On 3/17, I was told it was shipped. It was not. On 3/26 , they were checking into fraud. On April 6 it was the pandemic. Sound like a run-around. I think so. I am usually very easy going. This is getting ridiculous. I think he should know. I'm just a little nothing, but come on!

[dcfox1]

What is your question? This is a peer to peer help forum. 

[Rooney2016]

No question. Just trying to get replacement camera. Getting the run-around. Was hoping this would somehow reach Corporate. 

[michaelkenward]

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@Rooney2016 wrote:

No question. Just trying to get replacement camera. Getting the run-around. Was hoping this would somehow reach Corporate. 

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The only Arlo people here are the moderators.

For the higher ups, it seems that social media are the only way to rattle their cage.

[ShayneS]

HI @Rooney2016

I have escalated this issue for you & your new escalation case number is 41585102. Customer Support will be reaching out to you as soon as possible.