Recordings stopped

[Ageorge]

Anyone else had trouble with their recordings just all off a sudden no longer saving to base station? 

[alex_loo]

assuming your context is no subscription.

My motion/sound triggered recording to smarthub (mine is VMB5000) is working fine.

Alex

[Ageorge]

No subscription, therefor no Arlo support via phone…

Still get alerts when motion detected, just out of the blue lost the ability to watch the recordings. System is couple of years old. Haven’t had a problem before. Wifi etc all working normally 

[StephenB]

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@Ageorge wrote:

No subscription, therefor no Arlo support via phone…

What camera model?  

[Ageorge]

Just found a possible solution on another feed. Removing all devices from account and resetting the base station. Giving it a go now. I think they are pro 2 or something. 

[StephenB]

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@Ageorge wrote:

Just found a possible solution on another feed. Removing all devices from account and resetting the base station.

DON'T.  Lots of folks are reporting that they cannot add back the base after they reset it.

Instead, you can try removing one camera from the account and readding it.

[Ageorge]

Bugger, too late. I got the base station added back but can’t seem to get the cameras to add again…

[StephenB]

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@Ageorge wrote:

I got the base station added back but can’t seem to get the cameras to add again…

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Try the manual sync method if "add device" doesn't work.

[Ageorge]

Pro 3 cameras..

The manual option is no good either. Blue light flashes for a bit then just keeps spinning. 

[StephenB]

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@Ageorge wrote:

Pro 3 cameras..

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They should add back ok.  Have you tried the hardware reset (holding down the sync button inside the camera  until the LED flashes amber)?  That takes about 15 seconds.

[Ageorge]

I had not but I have now. No change. 

[Ageorge]

Ok,

Firstly thank you for the help.

My cameras are in fact Ultra not pro and that’s why they weren’t connecting. 

They are now reconnected and the issue with the recordings seems to have been resolved!! 

[alex_loo]

good to see you are sorted

[Ageorge]

It would appear that the solution was short lived. Only worked for about a day. The app is no longer recording to local storage. Just comes up with a message to check connection settings. All settings are correct and it says that storage is good to go. Have tried formatting SD card. Restarted base station. Disconnected and reconnected all cameras. Is this an Arlo problem? Trying to get people to subscribe!! 😡

[jguerdat]

Did you eject the drive and check on a computer to be sure it's not recording?

[Ageorge]

I have not. I’ve never had to do that before. I just need to be able to see them in the app, like I always have been able to before this. 

[jguerdat]

Agreed but we still need to check on a computer to verify. I would expect, based on your description, that you won't find them on the drive but it's a needed troubleshooting step.

[Ageorge]

I have put SD card in computer. There are files being saved to the drive so I think the cameras are recording but the app isn’t letting me access them? 

[StephenB]

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@Ageorge wrote:

I have put SD card in computer. There are files being saved to the drive so I think the cameras are recording but the app isn’t letting me access them? 

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Do you see "Library" in the app menu?

Or do you see "Feed" and "Dashboard" instead?

[jguerdat]

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@Ageorge wrote:

I have put SD card in computer. There are files being saved to the drive so I think the cameras are recording but the app isn’t letting me access them? 

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The key is the check the camera serial numbers to verify that those cameras are recording. It's not just that there are videos there - some have to be from those new cameras. The filenames are based on camera serial number and time so you need to verify.

[Ageorge]

Library. 

[Ageorge]

Having formatted the SD card a few days ago there’s only a few recordings on there. They are dated from the 13th through 16th. 

[StephenB]

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@Ageorge wrote:

Having formatted the SD card a few days ago there’s only a few recordings on there. They are dated from the 13th through 16th. 

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So some recordings are being saved...

Have you tried walking in front of the cameras to trigger the motion detection?  Then see if those the recordings show up on the card?

[Ageorge]

Yes, they are appearing on the card. But I want to be able to view them on my phone through the app like usual??

[StephenB]

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@Ageorge wrote:

Yes, they are appearing on the card. But I want to be able to view them on my phone through the app like usual??

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@FBM also had this problem, and found that deleting the app and reinstalling it solved it.  So maybe try that.