Problems with cameras, pro 2

[Vinsang]

Hello since the last Arlon Netgear update a few days ago there is nothing that works anymore but the camera appeared offline I have three Arlo pro cameras two nothing works so I uninstalled them I reset everything the base it reconnects directly but impossible to reconnect any of the three cameras I tried a hundred times there is nothing that works I reset the base several times I made factory recipe the cameras we do not know how to reset them apart from removing the battery but I followed the procedure press SYnc nothing happens It runs in vacuum and then they say it doesn't know how to synchronize everything is up to date I have the latest version version of iOS 18.1 is up to date everything everything is up to date I have the latest iPhone I've never had a safe since their last update is it planned obsolescence? Thank you for your help

[ShayneS]

Hi @Vinsang 

Are you still experiencing these symptoms?

[Vinsang]

Yes still nothing that works so much there. I have already reset it several times. She is spotted. Instantly. As much as none of my cameras are spotted I have three before it was spotted directly. There I remove the battery I put it back it's Arlos pro two I put the battery back, I press synchronize the blue light. I launch the application it turns blue it turns blue then after it takes so long the application says it can't find the cameras and I repeat everything is up to date iOS 18.1 An Arlo is up to date everything everything is up to date

[ShayneS]

It appears you may be experiencing hardware failure based on not being able to onboard after multiple resets. If a factory reset doesn't resolve the issue, you may need to consider replacing the unit.

[Vinsang]

Bah y avait aucun problème avant votre mise à jour. Mon unité est directement détectée par l’application. C’est les caméras qui n’arrive plus à faire le lien entre l’unité et le GSM apparemment. Mais j’ai jamais eu aucun problème avant la mise à jour, obsolescence, programmée,????????