Arlo|Smart Home Security|Wireless HD Security Cameras

Pro2 Camera free 7 day cloud recording with single device Video Doorbell subscription (SOLVED)

Reply
Discussion stats
  • 0 Replies
  • 103 Views
  • 0 Likes
  • 1 In Conversation
vaulthigh
Initiate
Initiate

For those who added a Video doorbell to an existing Pro2 camera system and are wondering if you can still get free 7 day cloud recording while also using a single device subscription to get doorbell recording... the answer is yes. 

 

The trick is the doorbell has to be the first device added to the plan/app/account. This could require you to uninstall all your devices and start over with the doorbell first (that's what I had to do). It's possible you may have to do a factory rest of the Pro2 base station as well. But it will work.

 

If one of the Pro2 cameras is the first device added to the app after a single device subscription plan is activated then the plan will default to the Pro2 camera even though that camera comes with 7 day free recording. And then when you add the video doorbell it will not record, even though you're paying for a subscription for it. 

 

Now I'm back and running with free 7 day camera recording for 5 cameras, and 30 day doorbell recording on the single device plan. 

 

Or I suppose for a few $$ more you can buy the unlimited device plan and then none of this matters (which is surely what Arlo wants you to do). But darn it, I want my free recording that I paid for when I bought the system. 

 

I will give a shout out to Arlo support for quickly helping figure this out (although in hindsight it seems like an obvious thing to try... it just didn't occur to me the order mattered).

 

 

 

0 REPLIES 0
Discussion stats
  • 0 Replies
  • 104 Views
  • 0 Likes
  • 1 In Conversation