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Pro 2 subscription

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Jackilee66
Follower
Follower

I purchased a subscription over the phone. But on my arlo app. It says i have no subscription. I was also told i would only have to pay a one time fee of 149.99 and would not be charged the 10.95 every month. I am still being charged the 10.95 a month.

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StephenB
Guru Guru
Guru

@Jackilee66 wrote:

I purchased a subscription over the phone.


How did you do that?  As far as I know that is not possible.

 

Are you sure you weren't dealing with a scam support site?  https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

JamesC
Community Manager
Community Manager

As mentioned by StephenB, subscriptions are not purchased over the phone. You can purchase subscriptions using the Android mobile app or by logging into your arlo account via https://my.arlo.com/#/login

 

Arlo subscription services are charged on a monthly basis, not a one time fee. For more information on Arlo subscriptions, see here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

 

JamesC

michaelkenward
Sensei Sensei
Sensei

Let's hope that this wasn't done through a phone number found on a Google/Bing search.

 

That is a well known way of getting suckered into a support scam.

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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