Pro 2 subscription
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I purchased a subscription over the phone. But on my arlo app. It says i have no subscription. I was also told i would only have to pay a one time fee of 149.99 and would not be charged the 10.95 every month. I am still being charged the 10.95 a month.
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As mentioned by StephenB, subscriptions are not purchased over the phone. You can purchase subscriptions using the Android mobile app or by logging into your arlo account via https://my.arlo.com/#/login
Arlo subscription services are charged on a monthly basis, not a one time fee. For more information on Arlo subscriptions, see here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available
JamesC
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@Jackilee66 wrote:
I purchased a subscription over the phone.
How did you do that? As far as I know that is not possible.
Are you sure you weren't dealing with a scam support site? https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams
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@Jackilee66 wrote:
I purchased a subscription over the phone.
How did you do that? As far as I know that is not possible.
Are you sure you weren't dealing with a scam support site? https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams
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As mentioned by StephenB, subscriptions are not purchased over the phone. You can purchase subscriptions using the Android mobile app or by logging into your arlo account via https://my.arlo.com/#/login
Arlo subscription services are charged on a monthly basis, not a one time fee. For more information on Arlo subscriptions, see here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...
JamesC
![michaelkenward michaelkenward](https://community.netgear.com/legacyfs/online/avatars/f_98444_Monitorsquare85.gif)
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Let's hope that this wasn't done through a phone number found on a Google/Bing search.
That is a well known way of getting suckered into a support scam.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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