Keeps staying zoomed in

[Cartagena]

I have removed the device and reinstalled it more than 2 times in order to get it back to normal. It works but I cannot keep doing this!

[ShayneS]

Hi @Cartagena

When you mention removing the device, did you remove from Settings > My Devices?

[Zapunzel]

I am experiencing the same issue.

[ShayneS]

HI @Zapunzel

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

[Pppp2211]

Hello, I experience the same problem with the Pro 2. No problems with the Pro.
Thanks in advance for any solution you may find.

[ShayneS · Accepted solution]

Hi @Pppp2211

Have you tried to remove the ca era from Settings > My Devices & re-add it?

[t_welcome]

How do you zoom with the pro 2? I’ve been trying to figure that out for months!!

[Zapunzel]

You just use your both of fingers and pull outwards to zoom out and and push inward to zoom in. You do this under the video settings portion.

[Pppp2211]

Hi, thanks for the reply. I removed and re-added it and it did the trick. Thanks for your help.