Arlo|Smart Home Security|Wireless HD Security Cameras
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Pro 2 not recording to cloud. Receiving alerts.

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Seanlim
Aspirant
Aspirant

My arlo pro 2 camera stop recording to cloud. I still receive alert but just no recording. I don't have subscription but it is supposed to record and keep for 7 days. I didn't change any setting and I reboot several times, remove cameras battery. Reboot router etc and still no luck. I can manually recording and it show up in the cloud though.

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Seanlim
Aspirant
Aspirant
Spoke to support and the issue resolved. Remove the camera and resync again solved the problem.

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jguerdat
Guru Guru
Guru

Use the Contact Support link at the bottom here to raise the issue. There have been a number of recent similar complaints.

Seanlim
Aspirant
Aspirant
Spoke to support and the issue resolved. Remove the camera and resync again solved the problem.
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