Pro 2 - no suitable power source

[Edinburgh_lad1]

So, app updates over the past couple of weeks have introduced a new issue for me: 

"We detected that your device had a low battery before becoming unreachable" or something similar for my Pro2 camera, even though it has no battery in it and is connected, as it has been for the past few months, to a power source.

This happens when I power down the system and start it again. It makes the camera unoperational. However, a reboot solves the issue immediately. 

Can someone tell me what is going on? Has this been reported before? What is the solution? 

Thank you. 

[jguerdat]

That's a rather odd message that I haven't seen nor has anyone else ever posted about it. What happens if you install a battery? 

[Edinburgh_lad1]

Indeed odd. The battery symbol on the dashboard tile for the camera is in such situations as in the attached screenshot - silhouette of a battery which is crossed. Not possible to operate the camera, either. Not sure how it's possible to be connected to external power without a battery and to have the "insufficient battery" status at the same time, so looking forward to having some clarification...

Not tried with a battery yet, as that message only occurs when I reboot the system. I'm not going to restart anything again, in case the whole system falls apart...

And as 'by the way', I no longer get community message notifications when someone replies, even if I subscribe.

Ah yeah, one more thing. A new update of the Android app of course has a new bug: when you deactivate a camera (on/off), it doesn't blur the tile for that camera like it used to, but you still get a view as if the camera was operational. So, looking at the main screen, you won't have an idea that your cameras are switched off. Just another thing to confuse the user - bravo the dev team.

[ShayneS]

@Edinburgh_lad1 Which app version?

[Edinburgh_lad1]

6.2.7_6020701

[ShayneS]

Thanks, I just let the devs know and waiting for more info. 

[ShayneS]

@Edinburgh_lad1 

Also, Email notifications have temporarily been disabled to resolve a related issue within the community forum. These will be enabled again once that issue is resolved.

[ShayneS]

Hi @Edinburgh_lad1 

Please note that the Arlo Pro 2 camera has reached its End-of-Life (EOL) status. While you may continue to use the device, EOL products may no longer receive updates or dedicated fixes. Can you pm me with your email associated with the account that has the Pro 2 installed and experiencing the notification. I will provide it to the team. 

[Edinburgh_lad1]

Thanks @ShayneS for your response.

As far as I know, Pro 2 isn't EOL in the EU or in the UK. Or at least I've not received an email about it.

I understand that Arlo's business model changed from selling expensive cameras and free storage to a subscription-based model. However, as we know well Arlo still has an obligation to deliver to legacy camera owners what it had said it would deliver in terms of those cameras, without making it difficult for legacy customers to use them (cf. Apple's batterygate).

Thank you for passing my observations to the dev team. I feel a little reminder is apropos: we users on this forum provide on here our observations about issues for free and voluntarily.

I'd also like to confirm that I've received an email from Adam, the product manager, and although I've not responded to it yet, I'll do so soon.