Pro 2 - no suitable power source

[Edinburgh_lad1]

So, app updates over the past couple of weeks have introduced a new issue for me: 

"We detected that your device had a low battery before becoming unreachable" or something similar for my Pro2 camera, even though it has no battery in it and is connected, as it has been for the past few months, to a power source.

This happens when I power down the system and start it again. It makes the camera unoperational. However, a reboot solves the issue immediately. 

Can someone tell me what is going on? Has this been reported before? What is the solution? 

Thank you. 

[jguerdat]

That's a rather odd message that I haven't seen nor has anyone else ever posted about it. What happens if you install a battery? 

[Edinburgh_lad1]

Indeed odd. The battery symbol on the dashboard tile for the camera is in such situations as in the attached screenshot - silhouette of a battery which is crossed. Not possible to operate the camera, either. Not sure how it's possible to be connected to external power without a battery and to have the "insufficient battery" status at the same time, so looking forward to having some clarification...

Not tried with a battery yet, as that message only occurs when I reboot the system. I'm not going to restart anything again, in case the whole system falls apart...

And as 'by the way', I no longer get community message notifications when someone replies, even if I subscribe.

Ah yeah, one more thing. A new update of the Android app of course has a new bug: when you deactivate a camera (on/off), it doesn't blur the tile for that camera like it used to, but you still get a view as if the camera was operational. So, looking at the main screen, you won't have an idea that your cameras are switched off. Just another thing to confuse the user - bravo the dev team.

[ShayneS]

@Edinburgh_lad1 Which app version?

[Edinburgh_lad1]

6.2.7_6020701

[ShayneS]

Thanks, I just let the devs know and waiting for more info. 

[ShayneS]

@Edinburgh_lad1 

Also, Email notifications have temporarily been disabled to resolve a related issue within the community forum. These will be enabled again once that issue is resolved.