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I have two Pro 2 cameras and base station. System has worked perfectly since I installed (5 years. I am on the free 7 day storage deal, and have for 5 yrs received alert emails every day.
Suddenly (90 days ago) emails stopped. I have tried EVERYTHING recommended. And my settings are correct. And I have alerts@arlo.comin my contacts, Nothing works. Library still always has last 7 days of events, but no emails coming. They are NOT in my junk folder. Just not coming!
Only thing I tried but could not complete was .... I opted to edit profile, I erased my email address in profile, then retyped it as though it was new. Supposedly I would get a text from Arlo asking me ot CONFIRM new email address. NEVER received that text. Perhaps their system sees that I inserted same email as before and therefore does not send me the text to confirm.
Is this punishment from Arlo becausee I am not a paid subscriber and have a 5yr old system?
I've tried writing to SUPPORT, but they suggest ONLY things that I have tried. SO I'm stuck. And tempted to go out and buy new system. Can anyone help???
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Could I please get assistance with my account as well? I haven't been receiving emails now out of blue.
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Hi Shayne,
I'm having the exact same problem. I used to get email notifications but it stopped few days ago. Under the "mode > rules", I only see option to enable/disable "push notifications" but no option to select "email".
Please help.
Thank you.
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