Pro 2 freezing every few days. Tried changing port and channel and made everything worse.
lately my arlo 2 system has been freezing (not recording any video) every few days. I can simply power cycle the base station and then its back to normal. I called Arlo tech support several times and last instruction was to call my internet provide and have them switch my port and channel. I did that and now it seems to be worse. All 3 of my cameras are hardwired for power and I am paying for the CVR subscription. Hoping someone can help me with this issue.
I have the same problem recently. Worked faultlessly for more than a year, and now frozen 2 times in a week. Flashing amber light on the base station. I assume it's a FW update glitch that will be fixed soon???
my base is VMB4500r2, and it has the latest FW released on 13th Jan 2021 (126.96.36.199_3544_e3618b1). Gone offline 2 times since the FW update, never before that... seems very likely FW update is the problem
Or something has changed in your environment. A flashing amber Camera LED means a camera is having connectivity issues:
Hello, thanks for your advice. I tried to re-add the devices and still no good. Normally when everything is working fine, all leds are solid green except the middle led (web connectivity) which is flashing green. When the system stops working, all leds are solid green. Still not sure what the issue is.
Since you mentioned you contacted the support team but still did not get resolved, let me reach out to you via private message to gather more information from you.
Hi, any update on the solution since I am seeing the same problem as well almost on a daily basis (especially overnight which is frustrating since that's when I would like the camera to be capturing events)
Same issues here. Years of flawless working in the past...
Bast station shows one camera once and then goes offline when trying to view the second. Comes back on and can see the other cam, but only see one camera at the time.
The pro's (Pro and Pro2) all recharded mid december (after 6 months, so they were full). Now they are drained within 3 weeks. The HD's are fine somehow (also running 6 months on batteries). But only one of the HD's is connecting.
Recharde the Pro's and still issues to connect to the base. and thus camera's. The home network is not changed or has other issues.
Will try to find out what firmware the base is running or if something was changed the last couple off weeks. Hard to find a page where the latetst is mentioned in a sort of table. Now running 188.8.131.52_817_e5957a9.
No idea if it is the base or what, but I suspect the firmware.
Hi hlimawan and Transalp,
If the troubleshooting steps from the article above did not help where your Base Station goes offline, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.