Pro 2 customer service

[Smokey120]

I sent an under warranty camera to arlo that was perfect. They sent a used beat up camera back to me. At least they could have used my perfect case that I gave them. Isn't there a customer service number to talk to someone? Unbelievable!!!

[Dannybear]

If the replacement camera is still under warranty you should be entitled to phone support which should be available by looking under the support page of the arlo app settings/system/camera.

[bern1398]

Live customer service is nonexistent  for this smoke and mirrors company.  Their support page does not have any means of contacting a live rep.  I will be contacting the BBB to file a compliant.    

[JamesC]

bern1398,

To contact customer support, you must have an active Arlo Secure subscription or your camera must be under warranty see here for details: Arlo Support Options

JamesC

[KLynn]

Hello James,

I have several Arlo Pro2 Cameras and base station that work great...so great that the police used a video to catch and prosecute a criminal.  I don't have a subscription and my cameras are probably no longer under warranty.

I'm looking purchasing a new system for another home so I came to the website.

Before purchasing a new system for a different home, I want to make sure I understand your comment correctly:  I will NOT receive any assistance from Arlo if my system is out of warranty and I am not paying the subscription fee?

Seriously?  

I love Arlo because it has no subscription fee...that is why I want to purchase more.  It looks like I will lose functionality I like (motion detection and a week or so worth of videos in the library) if I purchase a new system.  So sad.

[jguerdat]

You can purchase more Pro 2 (or older) cameras and still get the free 7 day plan as well as a warranty. However, it seems to be hard to find new systems so that may not be an option. Any of the cameras newer than the Pro 2 require a subscription, which has been true since 2018, for cloud recordings. There's a newer policy that a paid subscription is required for support although new Pro 2 (or older) systems would have support during the warranty period.

[KLynn]

Thank you for your response.  I'll be looking for a system other than Arlo.