Inactive camera

[westb182]

I have 3 cameras on my pro2 base station and 1 ultra 4K on my 4k base station. Total of 4 cameras. One of my pro2 cameras now says that's its inactive and I need a subscription. I thought up to 5 cameras are free

[jguerdat]

The Ultra requires a subscription but the others don't. Check Settings, Subscription, Manage Cameras and arrange as needed.

[westb182]

Under subscription, it only gives me an option to buy arlo secure or CVR plan.

[dcfox1]

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@westb182 wrote:

Under subscription, it only gives me an option to buy arlo secure or CVR plan.

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The ultra would need a Secure plan if out of the Trial. But there is not single cam Secure Plus for 4K for some reason, just multi cam. But there is a single cam Secure 2k but it won't give you 4K. Not sure why they don't offer a single cam 4k.