Turned brightness up and down - no effect.
Then on front camera turned off night vision - awesome miles better than Pro 1.
Then rear camera, tried turning off night vision disaster all black.
Is there something different in night mode Pro 1 vs Pro 2.
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NG doesn't respect you that's why they don't feel the need to respond. If they do anything its gonna be because its at their own pace and when they feel it will harm them. Case in point is the AC adaptor. Lots of people complained about noises when charging and sizzling smoking connections. Only when it was obvious that NG could be legally liable did they acknowledge the problem. Even then it was only just some obscure acknowledgement, asking customers to stop using them with no remedy or refund offered. Only when pushed on a refund they did NG even bother to issue a recall. IMO
Only with leverage will you get an equitable solution IMO. File a BBB complaint and get your money back if you feel cheated.
Same here I guess I am goign to have to take this back as the ARlo Pro 2 is useless at night, and really not that much better during the day. I wanted to add another camera up front and I wanted a higher resolution camera in my back yard as I get various critters wandering through and I hoped to get a better video. So I put the new ARLO Pro 2 out back and moved the ARLO Pro to the front. I can't see anythgin with the ARLO Pro 2. Last night something went by but all I could see was two red eyes.
You are not alone! Netgear has been informed numerous times by their "Valued-Customers" about "Poor" night vision with the Arlo pro 2 series. Unfortunately their customer service response has been unacceptably non-existent. They know its a design-flaw in their product, but refuse to respond to their "customers" who in good-faith purchased a Netgear product, with the expectation that it "works" as advertised!!
They could at least respond with.... We are looking into this issue, and will have a firmware update shortly. We thank you for your patience, and apologize for any inconvenience......
Maybe as their customers, we are expecting too much! Meh!
With the AP1 I experience the same as you. Turned NV off and rely on external (non NG) permanent lighting along with turning up brightness on the cam to 100% at night. I works far better than the crappy NV. I think the issue in my case aside from the weak a NV tech nin the AP1 is it bounces off a wall as well. If you have an open filed of view it tends to work better.
Possible hardware fault? IR LED may be flare at the sensor inside the device.
May be they forget something at manufacturing..
I hope, "german" devices does not have this issue...
I will say that re-positioning the camera made it a bit better. I originally had it under the eve of my shop and it caught the side of the shop plus the side of the house. So I moved it out from under so it does not reflect off any walls and now the night vision is closer to the ARLO Pro, but still not quite as good. I just added an IR light today and I am going to see how that works.
Here are some comaprisons
First is with a Arlo Pro, no IR light other than the camera's. The position for the next two is slightly different. The Arlo Pro was under the eve of the shop the Arlo Pro 2 has been moved out from under and on the side.
Second is the Arlo Pro 2 with an external IR source
Third is Arlo Pro2 no external IR source
I wish I had seen this thread before buying two Arlo Pro 2s. I am pretty happy with the NV on the Arlo Pro but can’t see anything with the Arlo Pro 2. And daytime resolution doesn’t seem much better either.
I am with you!!! Had I known how bad the night vision is with the Arlo Pro 2, I would never have purchased this "flawed" product! And what makes matters even worse, Netgear doesn't even care... If they did, they would respond to those who have asked about this problem in their flawed product, and come up with solutions!!
Maybe we should create a viral campaign about how bad it is?? hmmm....
absolutely! I'm not quite sure that the purpose of customer service is? We have been complaining that they are selling a defective product for nearly 4 months now. Obviously stores have return policies which mandate people return their Arlo Pro 2 in less time than that. And yet customer service continues to just state "they're working on it". ???
This is obsurd. Maybe the folks at Nest would like to use this in their marketing campaign.
...........Perhaps "naive" is a little "short-sighted"? No free cloud or local storage are peripheral extras.
The "thread" is discussing the core product (camera's night time IR) not functioning as it should. What has peripheral extras have to do with a flawed core product dysfunction?