Static noise coming from camera feed

[SwissCoco]

2025 September : Had Arlo Pro 2 for years with no real issue, good quality sound and video, and suddenly out of the blue, the recorded sound on live or record is very loud for no reason on all 4 cameras, 3 plugged in and one on a solar panel - same problem.

An update has been done recently (can't remember when - just realised the change lately) and this issue appeared. Software and hardware updates are done. Connecting and disconnecting didn't solve that problem. Videos are unusable now as this sound (static + clicking + amplified surrounding sound - although super quiet isolated area) is unbearable.

Just to be more specific: nothing changed in the location/installation/surrounding of those cameras, meaning no possible interferences or else.

A solution to this?

Thanks

[ShayneS]

A fix for this is already in progress and will be released in an upcoming update. Thank you for your patience.

[ShayneS]

Thank you for your patience. I am following this closely and I have requested for an update from the team. I'll be sure to add more info as soon as I receive it.

[ShayneS]

Thank you for your patience. I am following this closely and I have requested for an update from the team. I'll be sure to add more info as soon as I receive it.

[our_cameras]

Was there an update that causes the audio form all playback and monitorjng to be incredibly high? Sound come across extremely sensitive where is makes loud hiss when checking and you need to always turn the volume way down. Why did this happen and are they going to resolve it.? Anyone notice this? Clips and camera monitoring audio extremely loud? I thought I read a few others saying it was a bug in an update?

[GunaM]

Too much background noise when seeing the live streaming. Cannot hear any conversation.

All the time it was working well, perhaps a firmware upgrade could be the cause!

Please help to resolve. 

[restuve]

I have the same problem. Loud back ground noise on all 5 cameras. 2 pro and 3 regular original cameras. Same on live viewing or triggered events. Must be something with the update to the app.....

[ShayneS]

Thank you again for your patience. I wanted to provide a brief update, our team is actively reviewing the matter, I will share additional information as soon as it becomes available.

[our_cameras]

They need to fix this. You cannot break a product in the last firmware version you unleash on users and then not repair it. Arlo. YOU NEED TO FIX THIS.. Lower the gain and do a SW update.

[Arlohome111]

Is this some sneaky business development tactic, to knock out legacy cameras that are out of warranty to force customers invest in new bundles and splurge on the overpriced plans? 

[DannyBearAgain]

Very likely the condition was forced to overcome a design defeat of a new product.

[MSmith2248]

while viewing the live feed on the app, bad static.

[MSmith2248]

Any new info on how to fix this yet?

[C-R]

Hi ShayneS,

I appreciate you keeping us updated  on this problem but this has been going on for months now and I would like to know why Arlo hasn’t fixed it yet.  We all know Pro2s are the last non-subscription cameras and Arlo can’t wait to see the back of them.  Our cameras were working perfectly fine until the update.  Arlo caused this problem.  I can’t believe they can’t have fixed it by now.  If they can break it with an update they can fix it with an update.  The fact that they haven’t is starting to feel intentional.  I think we were all prepared to have some patience at the beginning but the time that has passed now is unreasonable.  Could you please tell us IF Arlo is actually going to fix this and WHEN (as in an actual date).  Please don’t tell us they’re ’working on it’ because that’s not cutting it anymore.

Thank you again for keeping us updated.

[Edinburgh_lad1]

If it's the case, then that's not the only way that they deliberately impact the performance. For example, this KB clearly states that your Pro 2 camera's performance will be degraded if you have no plan in place, although this information wasn't included on the box - I have the original box for four Pro 2 cameras and this information isn't there. 

https://www.arlo.com/en_gb/support/faq/1179147/How-do-I-get-better-picture-quality-from-my-Arlo-came...

I asked a member of staff to clarify for me but as yet, I've not received a response; this aspect was conveniently omitted from their response, even though I asked twice.

My VMB4500 that came with the four Pro 2 cameras is still not working because it shows it's offline because it has the original firmware. I was promised field trial firmware at the end of Nov, but it's nearly mid Dec and it's still not there. 

Maybe for Arlo the free storage is a sticking point, but it's time they got over it. In retrospect, lots of things can be a sticking point for anyone. At the time, free storage was the marketing strategy as the system was far more expensive because of that. 

[Bradstreet]

I am having the same issue 

[BrookeN]

Thank you for reaching out, we are still currently investigating this behavior. 

[SwissCoco]

Well, for me, it's very clear that I will NOT renew my cameras and as soon as one is not working anymore, I am switching to another brand. This is enough time wasted with you.

Obviously you used to have good products and now, it's not the case anymore. Count me out on your satisfied customers list!

[TropicalStorm]

Agreed. I am out too!

[Zenaleaona]

Hi, I have a 2k door bell purchased May 2024. For roughly 8 months now all I can hear is white noise but people can hear me. I have troubleshooted this myself -  Checked the mic, reset, hard reset, checked all settings on the app, firmware etc. I have other cameras which are working fine. Please can you arrange a replacement. Thank you

[Zenaleaona]

Hi, I have a 2k door bell purchased May 2024. For roughly 8 months now all I can hear is white noise but people can hear me. I have troubleshooted this myself. Checked the mic, reset, hard reset, checked all settings on the app, firmware etc. I have other cameras which are working fine. Please can you arrange a replacement. Thank you

[C-R]

Hi BrookeN,

It has been a month since my previous post and your last update.

That is another month of cameras that are not working as they should or as they always have and another month of not being informed about what is happening or when this will be resolved.  We deserve to be treated better than this.  We all chose Arlo over many other brands, because we believed we were buying a better product and would receive better service.  This is not good enough.  So, I will ask again, could you please tell us IF Arlo is actually going to fix this and WHEN (as in an actual date).  Please don’t post another reply telling us they’re ’investigating’.  If they were investigating they would have resolved this by now because we’re not talking about curing cancer.  It’s an update that didn’t work.  Undo it.  It’s simple.

Thank you.

[TropicalStorm]

“This is not curing cacer” 😂😂😂

[ShayneS]

A fix for this is already in progress and will be released in an upcoming update. Thank you for your patience.

[WFN]

Very good news, I'm strugling with this issue for a long time as some others customers as I could see on this thread. Good to know there is a roadmap for this bug to be fixed, however, when should we expect to have the release dates for this update? Will it happen automatically or will need us to check it ?  

[ShayneS]

@WFN It will likely be automatic, but I will provide more information and clarify when I have more info to share. 

[Lilonebs1124]

Im having the exact same problem. Seems like Arlo is almost doing it on purpose to make customers by newer cameras seeing how they wont support the pro 2s anymore 🤔 

[ShayneS · Accepted solution]

Hi,

Thank you for your patience while we work toward a resolution. Please send me a private message with the last four digits of the serial numbers for the affected devices. We have a trial firmware available that should help with this symptom, and I will arrange to have the devices updated as soon as I receive that information.