Pro 2 Loud recorded noise since update

[SwissCoco]

2025 September : Had Arlo Pro 2 for years with no real issue, good quality sound and video, and suddenly out of the blue, the recorded sound on live or record is very loud for no reason on all 4 cameras, 3 plugged in and one on a solar panel - same problem.

An update has been done recently (can't remember when - just realised the change lately) and this issue appeared. Software and hardware updates are done. Connecting and disconnecting didn't solve that problem. Videos are unusable now as this sound (static + clicking + amplified surrounding sound - although super quiet isolated area) is unbearable.

Just to be more specific: nothing changed in the location/installation/surrounding of those cameras, meaning no possible interferences or else.

A solution to this?

Thanks

[ShayneS]

Thank you for your patience. I am following this closely and I have requested for an update from the team. I'll be sure to add more info as soon as I receive it.

[TropicalStorm]

Thankyou @StephenB   Is the moderator still on board?

[ShayneS]

I’ve shared the details with the team and will provide an update as soon as I have more information.

[StephenB]

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@DannyBearAgain wrote:

I note that the audio levels of live and recordings for the pro2s are now of a higher level ~20db since the android arlo app updated on 10 September 2025.

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@ShayneS:  In case this is useful...  I've double-checked my own Pro 2, and it's clear that the volume is much higher now than it was in early September.  It's also much louder than an Essential Gen 2 that I positioned right next to the Pro 2.

[panman91]

I am also having this exact same issue. Looks like videos recorded back in August seem to be fine, this must have happened within the past 3 weeks.

[panman91]

I can confirm this started on 9/10

[ShayneS]

Thanks @panman91 I added that info as well.

[SwissCoco]

I wanted to check exactly when it started, indeed around  Sept 09 somewhere between 10:00 and 11:00 Swiss time.  All my cameras are muted. What's the point of having them without microphone? 

I am sorry but this is unacceptable. Find a solution and fast please!

And now, I can't connect to my account at all on my iPhone (Unknown error) What's going on, guys?

[ShayneS]

We’re aware of the reports and our team is looking into them.

Thank you 

[harkin98]

I have the exact same problem and it started around the same time (nothing had changed with my setup).  I have tested and tested.  Tried moving the hub, removing batteries, inserting batteries, turning off/on mic, speaker, everything.  I brought the camera inside the house and there is still a loud hiss or static and the microphone is very amplified.  Turning off the microphone is the only option.  I use the app on my Android and also (mostly) through Chrome on my PC.  Same exact scenario.  Recorded videos and live stream...same thing.

[our_cameras]

Yes same here. When will this be fixed Arlo? It is on recordings as well as when we monitor. It is like the audio it massively loud/sensitive. Also sounds like crickets a bit but I think it is digital distortion from the signal being jacked up way too high. 

[TropicalStorm]

Any updates or time frame on a response please?

[ShayneS]

@TropicalStorm 

The team has successfully reproduced the symptom and is continuing to investigate. I’ll provide another update as soon as more information becomes available.

Thank you 

[mrfearr]

I'm having the exact same problem, all due to the update. Both live view and recordings are just totally blown out where I can't discern anything in particular besides extreme noise. For what it's worth I use an iPhone, but the problem persists even when I login to my system through a computer on a web browser.

I just chatted with support and was told the Pro 2 cameras are now obsolete and are no longer being supported so my only option is try to figure something out on my own or buy new cameras.  Completely unacceptable as Arlo is the culprit behind why all of my cameras just became unusable for audio. Please fix and push out the patch ASAP

[TropicalStorm]

Hi @ShayneS,. Thankyou for confirming that your team have located the issue of the sound defect.  After over 6 weeks of living with this, could you please confirm that the previous comments advising that Arlo no longer support Arlo 2, are incorrect?  Also,  if you could advise an approx time frame for a fix please?  We are all hanging on here 🙏🏻. Thankyou

[TropicalStorm]

The issue continues. Any update please @ShayneS   ?? This is extremely frustrating. Thanku

[harkin98]

Issue continues here also.  Product worked for years without problem, now unusable for any audio.  Frustrating.

Thank you!!

[TropicalStorm]

Thankyou @harkin98   I was beginnig to wonder if I was the only one still having this issue!

[mrfearr]

I'm also still suffering

[DannyBearAgain]

Unfortunately even when Arlo supported the cameras the general fix time was at least 6 months so we have at least 4 more months to wait at the least.

[TropicalStorm]

Thanks @DannyBearAgain but this is not really acceptable

to wait another 4 months without any further updates from Arlo. There is another thread “Is Arlo having Outages?” recently  and issue was fixed within days. I am glad I dont have a plan with them. Will consider my options now

[DannyBearAgain]

If it is a backend issue that just requires a manual reset then you should expect a rapid response.

For a firmware/software issue then that is something that Arlo seems to fail at unless they are loosing money.

I am still awaiting fixes to my pro2 cameras that existed after purchase 2018.

[Edinburgh_lad1]

What are they @DannyBearAgain ?

[ShayneS]

Thank you for your patience. I am following this closely and I have requested for an update from the team. I'll be sure to add more info as soon as I receive it.

[our_cameras]

Was there an update that causes the audio form all playback and monitorjng to be incredibly high? Sound come across extremely sensitive where is makes loud hiss when checking and you need to always turn the volume way down. Why did this happen and are they going to resolve it.? Anyone notice this? Clips and camera monitoring audio extremely loud? I thought I read a few others saying it was a bug in an update?

[GunaM]

Too much background noise when seeing the live streaming. Cannot hear any conversation.

All the time it was working well, perhaps a firmware upgrade could be the cause!

Please help to resolve.