Pro 2 Camera Issue Image is blurry and out of focus.

[MK22]

I have not been able to resolve the issue of my Pro 2 Camera having a blurry image. It has been over two months and Arlo is non responsive to the issue on a brand new system. Arlo gives me a case number but no one follows up. Has anyone been able to solve this issue?  Was it hardware or software that was the issue?  Should I just return the system to Amazon?  One camera works perfectly and I just want the second one to do that as well. Are others having issues with lack of technical support from Arlo?

[TomMac]

All I can say is if your not getting Arlo to respond to your case, then maybe you should swap it at amazon while the time period allows.

[RedCab]

I'm intrigued by your problem... I have just upgraded 2 Pro's to Pro 2's and one camera seems fuzzy. Is this a known issue?

[jguerdat]

Just purchased begs the question - is the film removed from the lens? If so, post a screenshot of the camera view for us to see.