Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 4 Replies
  • ‎2018-11-04 04:44 PM
  • 1404 Views
  • 0 Likes
  • 2 In Conversation
Versai
Aspirant
Aspirant
‎2018-11-04 04:44 PM

Hello, I have the CRV upgrade on an Arlo Pro 2 that is wired to the base station. When watching the camera live, there is usually not any lag. But when playing video from the timeline, it seems very choppy and lagged and becomes annoying to watch. Is this normal? How do I fix it so it's smooth playback?

Labels:
0 Likes
Reply
Message 1 of 5
1,404
4 REPLIES 4
Versai
Aspirant
Aspirant
‎2018-11-04 04:47 PM

The only other info I could find from searching suggested checking the upload speed. Just wanted to add that I have 10mbps upload and 212mbps download speed currently.

0 Likes
Reply
Message 2 of 5
1,403
JessicaP
Arlo Employee Retired
‎2018-11-07 01:15 PM

Hey @Versai,

 

Are you experiencing this issue on the web client or phone app?

0 Likes
Reply
Message 3 of 5
1,376
Versai
Aspirant
Aspirant
‎2018-11-07 01:57 PM

Experiencing laggy playback through the web client. Just checked the CRV playback on the phone app and it is flawless.

0 Likes
Reply
Message 4 of 5
1,367
JessicaP
Arlo Employee Retired
‎2018-11-07 04:16 PM

Make sure that you are running the latest Flash verison on your browser. Also try clearing your cache and cookies and test on incognito mode to see if it is still lagging.

0 Likes
Reply
Message 5 of 5
1,363
Discussion stats
  • 4 Replies
  • ‎2018-11-04 04:44 PM
  • 1405 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.