One shows on my account but does not detect any motion or recording when I manually connect?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm on the same firmware version for my multiple Pro 2 cameras. The past few days, I've noticed one of them is still showing in my account, but it's not detecting any motion or recording video and when I go to manually connect to the camera, it won't give me a live feed. Hardware is H6.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm on the same firmware version for my multiple Pro 2 cameras. The past few days, I've noticed one of them is still showing in my account, but it's not detecting any motion or recording video and when I go to manually connect to the camera, it won't give me a live feed. Hardware is H6.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Reinsert the battery to reset the camera. If that doesn't help, remove and resync it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks, will give that a try. Why is it always the camera that's high up and I need a ladder to get to that has the problem...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It may be that this camera has a poor signal strength or quality causing this. That can also run the battery down faster - do you see that happening?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Signal strength is generally 2 of 3 bars. It has never been problematic before. Also, it's plugged into power at all times via an Arlo outdoor power cord.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still possible to be a signal issue. Swap cameras around to see if it's the camera or location.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi forlando,
If you're still having this problems even after trying to reconnect your camera to the Base Station and you're seeing full signal strength bars, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
-
Arlo Mobile App
570 -
Arlo Pro 2
11 -
Arlo Smart
169 -
Before You Buy
978 -
Features
416 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,122 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,155