Not recording to library

[cjselondon]

I don't know what to do, I have disconnected, reset everything, and my alro will not record to the library. The camera is registering movement, and I can record manually. They do not record and save into my library when they register movement. What can i do?

[StephenB]

Have you tried support? https://www.arlo.com/en-us/support/contact.aspx

[ShayneS]

Hi @cjselondon

Along with what StephenB mentioned,  What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

What Phone/Device/Model/OS are you using?

Are the recordings missing from the library on the mobile app & the web browser?

[spykid]

Same issue here, but for only one of four cameras.  Hard wired camera is the problem.  It is alarmed with armed mode to record upon motion.  Video recording is enabled.

[spykid]

I should mention that this scenario is true viewing from both desktop and phone app.

[ShayneS]

Hi @spykid

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support