Not detecting device

[Redstarpiggy80]

I moved addresses and now I can’t seem to get my cameras to connect. I charged the batteries. The hub is connected the cameras do blue blinks I’m at a loss

[StephenB]

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@Redstarpiggy80 wrote:

I moved addresses and now I can’t seem to get my cameras to connect. I charged the batteries. The hub is connected the cameras do blue blinks I’m at a loss

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What is the LED status of the hub?

• https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Did you reset the hub, or just connect it to ethernet and power it up? 

[Redstarpiggy80]

Initially I just plugged and tried to connect. Then we took the app off and tried to add devices etc. The hub is all green and the cameras flash blue but they still are not detected. 

[StephenB]

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@Redstarpiggy80 wrote:

 Then we took the app off and tried to add devices etc. 

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Maybe try the reset process here:

• https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

[Redstarpiggy80]

That’s super helpful. I’ll try this weekend. Thank you so much