Arlo|Smart Home Security|Wireless HD Security Cameras

No notifications or recordings for Arlo Pro 2

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SM123 Follower
Follower

My ArloPro 2 has stopped sending notifications and has stopped recording. Live stream is fine. Worked fine the last time I turned the cameras on. I’ve had the system for about s month.

Guru TomMac Guru
Guru

verify that after you ARM the cameras, go to the live view screen and see if the "motion detect" icon ( running man or ball with lines ) is black ( showing motion detect is active )

 

(you don't get alerts unless it's a triggered recording )

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AdventureRobin Initiate
Initiate

SM123 Follower
Do you use an Android? I no longer receive notifications from the camera. Our iPhone user does.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Hi @AdventureRobin,

 

Have you checked your Android phone settings to make sure you gave permission to receive notifications from the Arlo app? Have you also tried to log out of the app, uninstall the app, restart your phone, and reinstall the app to see if that helps?