Arlo|Smart Home Security|Wireless HD Security Cameras
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SM123
Follower
Follower

My ArloPro 2 has stopped sending notifications and has stopped recording. Live stream is fine. Worked fine the last time I turned the cameras on. I’ve had the system for about s month.

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TomMac
Guru Guru
Guru

verify that after you ARM the cameras, go to the live view screen and see if the "motion detect" icon ( running man or ball with lines ) is black ( showing motion detect is active )

 

(you don't get alerts unless it's a triggered recording )

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AdventureRobin
Initiate
Initiate

SM123 Follower
Do you use an Android? I no longer receive notifications from the camera. Our iPhone user does.

JessicaP
Arlo Employee Retired

Hi @AdventureRobin,

 

Have you checked your Android phone settings to make sure you gave permission to receive notifications from the Arlo app? Have you also tried to log out of the app, uninstall the app, restart your phone, and reinstall the app to see if that helps?

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