No Manual Record Option iPhone 11 Pro Max

[Karloda]

Arlo app is up to date running version 2.12.2 (1925).

Everything My iPhone 11 Pro Max is running iOS v13.3.

The button was there yesterday and has been there. Gone today. Shield still there.

Only button on screen is the microphone. I attached a screen shot.

Anyone have a fix?

Most appreciated!

Cheers!

[ShayneS]

Hi @Karloda

Are you still experiencing this issue? I have the same phone & was not able to replicate this issue. Have you tried to remove & re-install the app?

[Karloda]

Hi ShayneS

Thanks for the response! I removed my local storage drive and the option returned. So it seems I can’t record manually if my storage is local using a drive plugged into the USB port.
- Is that normal?
- Is there a fix?
- Or am I an idiot and I missed a setting? (<— my money’s here)

[ShayneS]

Hi @Karloda

Do you happen to have this feature enabled? How do I enable or disable local storage of Arlo video recordings on a USB device?

[sonnybonds]

same prolblem overhere. no recording option in the Iphone app. I can record on my laptop but not in iphone app for some reason.... No local record set. Help plz!!!

[ShayneS]

Hi @sonnybonds

What version of the Arlo app are you running & what version of OS on your iPhone?

[sonnybonds]

APP 2.17 [441]

iOS 13.5.1

[ShayneS]

@sonnybonds

Have you removed & re-installed the Arlo app? Is this occurring on all cameras? Do you have a screenshot you can provide of the missing feature? 

[sonnybonds]

reinstalled the app but stil no record button

[ShayneS]

@sonnybonds

Which cameras is this occurring on?

[sonnybonds]

have only 1 camera the arlo ultra 4k  camera

[ShayneS]

I am not able to replicate this issue. I attached my image below.

• Is this occurring over a web browser as well?
• Can you try & remove the camera from Settings > My Devices > Re-Add it.
• What firmware version is your Ultra camera running?

[sonnybonds]

NVM i cannot record at all now. i just reconnected my cam and there is no record button in website now. i want my money back Arlo just doesnt make product that work.

[ShayneS]

@sonnybonds

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support