Arlo|Smart Home Security|Wireless HD Security Cameras
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Karloda
Initiate
Initiate

Arlo app is up to date running version 2.12.2 (1925).

Everything My iPhone 11 Pro Max is running iOS v13.3.

The button was there yesterday and has been there. Gone today. Shield still there.

Only button on screen is the microphone. I attached a screen shot.

Anyone have a fix?

Most appreciated!

Cheers!

13 REPLIES 13
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Karloda

 

Are you still experiencing this issue? I have the same phone & was not able to replicate this issue. Have you tried to remove & re-install the app?

Karloda
Initiate
Initiate
Hi ShayneS

Thanks for the response! I removed my local storage drive and the option returned. So it seems I can’t record manually if my storage is local using a drive plugged into the USB port.
- Is that normal?
- Is there a fix?
- Or am I an idiot and I missed a setting? (<— my money’s here)
ShayneS
Arlo Moderator
Arlo Moderator
sonnybonds
Aspirant
Aspirant

same prolblem overhere. no recording option in the Iphone app. I can record on my laptop but not in iphone app for some reason.... No local record set. Help plz!!!

ShayneS
Arlo Moderator
Arlo Moderator

Hi @sonnybonds

 

What version of the Arlo app are you running & what version of OS on your iPhone?

sonnybonds
Aspirant
Aspirant

APP 2.17 [441]

iOS 13.5.1

ShayneS
Arlo Moderator
Arlo Moderator

@sonnybonds

 

Have you removed & re-installed the Arlo app? Is this occurring on all cameras? Do you have a screenshot you can provide of the missing feature? 

sonnybonds
Aspirant
Aspirant

canvas.pngreinstalled the app but stil no record button

ShayneS
Arlo Moderator
Arlo Moderator

@sonnybonds

 

Which cameras is this occurring on?

sonnybonds
Aspirant
Aspirant

have only 1 camera the arlo ultra 4k  camera

ShayneS
Arlo Moderator
Arlo Moderator

I am not able to replicate this issue. I attached my image below.

  • Is this occurring over a web browser as well?
  • Can you try & remove the camera from Settings > My Devices > Re-Add it.
  • What firmware version is your Ultra camera running?

 

Screenshot 2020-06-09 at 8.39.06 AM.png

sonnybonds
Aspirant
Aspirant

NVM i cannot record at all now. i just reconnected my cam and there is no record button in website now. i want my money back Arlo just doesnt make product that work.

ShayneS
Arlo Moderator
Arlo Moderator

@sonnybonds

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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