Night Vision Stopped Working

[TampaThom]

I have two cameras with power connected all the time using Arlo cables and AC adaptors. 

A few days ago, the night vision stopped working on one of my three cameras. It is outdoors with the power connected. During the day, everything is fine. At night the IR lights do not illuminate like the other two, including the other with power. As soon as I disconnect power, the camer functions normally.

Here is what I have tried:

- I removed and readded the device to my basestation.

- I have let the battery run all the way down to zero percent and recharged.

- I have removed and reinserted the battery

- I have repositioned the camera to the other location (powered but working normally)

Nothing has helped. Is this the one that Arlo recently sent to replace another malfunctioning camera?

Serial number: 52M18379CA267 

Thanks

[JamesC]

TampaThom,

Given the troubleshooting steps you've already tried, it may take more in-depth investigation to identify the cause of this issue. Please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC

[TampaThom]

Thanks