New phone/device

[Jotabs]

My wife changed her phone recently and now she could not log in even after verifications. Arlo could not add the new device as trusted

[StephenB]

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@Jotabs wrote:

My wife changed her phone recently and now she could not log in even after verifications. Arlo could not add the new device as trusted

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Can she log in as not trusted?

[Jotabs · Accepted solution]

she was able to log in finally. I have to remove the app and reinstalled it then she was able to log in. Thanks.