My feed has disappeared

[bluefoam]

My feed is no longer visible in the app...

Android (current OS & firmware)

Pro 2 (x 4 cameras)

Arlo Q ( x 1 camera)

No subscription (EU based)

7 days free recording 

I can see the cameras & live view, but no saved videos. I've also added a USB for local recording but still nothing shows.

Have tried:

Uninstall/reinstall app.

Force stop

Delete cache

Change location setting (only one)

Add/remove feed sources 

Restart hub 

Please help me get this resolved 

[ShayneS]

Hi @bluefoam 

Did you remove the base station and devices? It's currently registered under a gmail account and online. 

[bluefoam · Accepted solution]

I discovered that I had been using my original account, which I had registered while living in the Middle East. Now I'm back in Europe. I registered a new account this evening with a different email address and set up the system again. However now I'm experiencing a different problem. Calls from my Audio Doorbell are not coming through to my phone. Instead I get a notification saying someone has pressed the doorbell.

[ShayneS]

@bluefoam 

Thanks for the update. For your doorbell inquiry, do you see the silent mode option within the device settings? if so, do you have that enabled? A simple troubleshooting step, if you haven't tried it all already, would be to remove and reinstall the app.