My base station won't connect to the internet. I ordered a second one and it won't connect either

[Sandee]

My base station went off line. After troubleshooting with the help desk, I was told to get a new one. I received it and It does not work either. Everything else connected works except for Arlo. I called them again and they could not help me. 

[michaelkenward]

You'll have to tell us a  bit more.

You have the VMB4500 Pro2 Base Station, what does the light look like?

What are you doing and where does it go wrong?

Are you using a mobile app or a browser to connect to my.arlo.com?

Any error messages?

What is the router you connect to?