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Aspirant

My Push Notifications Do Not Works With Iphone XS MAX

unfortunatly after chnaging Iphone to XS MAS, push do not works, I tried to use Iphone X and no problem.

hope some one can help.

parameters between XSMas and X are indenticall.

 

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 14
Aspirant

My Push Notifications Do Not Works With Iphone XS MAX

We are having the same problem. I am very disappointed. The push notifications does not work with the Iphone Xs. I hope Arlo can resolve this asap!

Message 2 of 14
Arlo Moderator

Re: push notification do not works with Iphone XS MAS

What version of IOS are you running? Can you download IOS 12.1.2 & test again?

Message 3 of 14
Aspirant

Re: push notification do not works with Iphone XS MAS

I downloaded the IOS 12.1.2 version and still having the problem. I have the iPhone XS and my husband has the iphone X with the last IOS version and he is receiving the push notifications and I am not.
Brendaliz.
Message 4 of 14
Arlo Moderator

Re: push notification do not works with Iphone XS MAS

@Brendalizdg

 

Have you tried to remove & re install the Arlo Mobile App and test again?

Message 5 of 14
Mentor

Re: push notification do not works with Iphone XS MAS


@ShayneS wrote:

What version of IOS are you running? Can you download IOS 12.1.2 & test again?


I also confirm the push notifications do not appear to be working with iOS 12.1.2 and V2.7.0 on my iPhone XS.

Message 6 of 14
Mentor

Re: push notification do not works with Iphone XS MAS


@ShayneS wrote:

@Brendalizdg

 

Have you tried to remove & re install the Arlo Mobile App and test again?


I can only speak for myself, of course.  I have tried force-closing, removing and power cycling my iOS device and then reinstalling the Arlo app.

Message 7 of 14
Aspirant

Re: push notification do not works with Iphone XS MAS

Hi,

I’ve tried everything but nothing works.
Message 8 of 14
Mentor

Re: push notification do not works with Iphone XS MAS

My problem appears to have been resolved.  I am receiving notifications on my iPhone XS (not a Max) and on my Apple Watch.

Message 9 of 14
Arlo Moderator

Re: push notification do not works with Iphone XS MAS

Hi Brendalizdg,

 

Do you have the latest IOS version installed on your IPhone xs? Also, have you downloaded the latest app version 2.7.1? Firmware

Message 10 of 14
Mentor

Re: push notification do not works with Iphone XS MAS


@ShayneS wrote:

Hi Brendalizdg,

 

Do you have the latest IOS version installed on your IPhone xs? Also, have you downloaded the latest app version 2.7.1? Firmware


Just to be clear,  Brendalizdg is having problems with the iPhone XS Max....not the regular XS.

 

It would be helpful if links to “software” updates didn’t refer to them as “firmware”.  People have enough trouble keeping them straight as it is.

Message 11 of 14
Arlo Moderator

Re: push notification do not works with Iphone XS MAS

Hi @AncientGeek,

 

This customer states they have an Iphone XS in this thread. 

 

Brendalizdg

 

"We are having the same problem. I am very disappointed. The push notifications does not work with the Iphone Xs. I hope Arlo can resolve this asap!"

Message 12 of 14
Mentor

Re: push notification do not works with Iphone XS MAS

My mistake.   I didn’t go far enough back in the thread and let the thread subject confuse me.

Message 13 of 14
Aspirant

Re: My Push Notifications Do Not Works With Iphone XS MAX

I was having the same issue with my iphone xs. Basically you have to grant yourself access again. So delete your name from the primary account & re request. Go to your email and open the link to log into your account. Check to see if the access has been accepted from the primary account. If it has, your push notifications should be working again.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 14 of 14