My Arlo pro 2 froze now won't reconnect

[Yogi32]

First it froze up and showed as "busy" even with no battery in it. I tried to re sync it several times, acted like it did (flashing lights, says linked to base) but still frozen. I "removed" it as a device, now it can't or wont appear or reconnect. What do I do next?

[TomMac]

Use the remove device in settings to delete the cam from base... Pull battery and put back to reset camera... Power button reboot base , off then on....bring back camera as if new with resync

[Yogi32]

I did all that, and unfortunately it has never become visible again to the base.

[TomMac]

Contact Netgear  ; https://www.arlo.com/en-us/support/contact.aspx

[Yogi32 · Accepted solution]

Got ahold of them via a chat link. Needed to remove the battery and unplug the base for a couple of minutes, then reboot it all and then I was able to re add the camera. Thanks for the help!