Arlo|Smart Home Security|Wireless HD Security Cameras

Moved arlo pro 2 camera to different location and renamed it, video setting still showing old room

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TDanziger
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My model isn’t listed see below, basically it’s Arlo Pro 2 with extras

 

quantity of 4 VCS4500C ArloPro 2 for a total of 20 cameras, currently 17 are activated

 

I have 17 arlo pro 2 cameras in my home. Initially when I installed I purchased the the elite plan which was up to 15 cameras. It’s since been upgraded to 20 cameras. I was adding 2 additional cameras because of a glitch showing I purchased the elite under the old plan, I couldn’t activate the new cameras for positioning. So, I took 1 camera from another location to use for positioning the camera, since it was awkwardly located and required a ladder to get to, I decided to leave it there and use a new camera in its old position. Live streaming shows the new monitoring area, but when I go to video settings to create my activity zones, it continues to show the old room, which never had an activity zone created. When I reset, nothing happens. 

 

Short of having another handyman come and take it down to re-sync it with the base, what can I do?

 

photo attached is the video activity setting view of the old location. 

 

Ill followup wuth another photo showing the current live view 

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
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jguerdat
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Guru

When in Video Settings, be sure to use the snapshot (camera icon) to refresh the view.

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jguerdat
Guru Guru
Guru

When in Video Settings, be sure to use the snapshot (camera icon) to refresh the view.

View solution in original post

TDanziger
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Thank you! That worked. Guess that’s why you’re a superuser. Lol

 

have a great day. 

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