Arlo|Smart Home Security|Wireless HD Security Cameras

Modes tab missing

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xxxreoxxx
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When i sign in my unit will not show a mode setting, only device and library. It used to show all 3 but now only the 2.

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JessicaP
Arlo Employee Retired

Hi @xxxreoxxx,

 

Have you tried reinstalling the app on your device to see if that helps?

 

Hi @fall3non3,

 

Make sure your Base Station has the latest firmware version. Try to log out of the app, uninstall the app, restart your Google Pixel 2 device, reinstall the app and log back in.

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fall3non3
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As per the discussion from last year my Modes Tab has disappeared from the app on my Pixel 2 https://community.arlo.com/t5/Arlo-Stories/RESOLVED-MODES-Tab-Unavailable-on-Android/td-p/1566934/pa... I have rebooted base station, reinstall app etc. Anyone also having this issue?
JessicaP
Arlo Employee Retired

Hi @xxxreoxxx,

 

Have you tried reinstalling the app on your device to see if that helps?

 

Hi @fall3non3,

 

Make sure your Base Station has the latest firmware version. Try to log out of the app, uninstall the app, restart your Google Pixel 2 device, reinstall the app and log back in.

xxxreoxxx
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Thanks for the reply. It seems the missing mode was solved just by restarting my phone. I restarted it and the mode showed up. Thanks again for your reply
fall3non3
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Thanks Jessica,

 

I had tested that already.

 

I got it working today by uninstalling the app, removing the base station from devices, redoing the install, resyncing the camera and reinstaling the app.

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