Loss of view on one camera through the app

[Sash89]

My husband and I both have admin. privileges through the Arlo app. Recently, I can only view one of our cameras on the app but I am still getting motion detected notifications from the camera I can’t see. My husband is able to view both camera devices. I have tried to add device many times with failed attempts. I also deleted and re-installed the app. Nothing is working.
What do I do?

[jguerdat]

Who is the primary user? I suspect it's your husband. He should check Settings, Grant Access for your access to make sure all cameras are selected properly.

[Sash89]

He has granted me access. I’ve searched through all his settings and I can’t find anything that wouldn’t allow me to see that camera.

[StephenB · Accepted solution]

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@Sash89 wrote:
He has granted me access. I’ve searched through all his settings and I can’t find anything that wouldn’t allow me to see that camera.

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Did you try this: https://kb.arlo.com/1101077/How-do-I-edit-my-friend-s-privileges-in-my-Arlo-account

[Sash89]

Thank you! That worked!