Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Lost Connection To Connected System

Reply
Discussion stats
  • 1 Reply
  • ‎2018-12-02 10:21 AM
  • 651 Views
  • 0 Likes
  • 2 In Conversation
I_In_The_Sky
Aspirant
Aspirant
‎2018-12-02 10:21 AM

All three lights on the front of my Arlo Pro 2 base system are green. Yet the system is indicated as offline in app. My system has worked well for many months but not anymore. Any solutions to this problem?

Labels:
0 Likes
Reply
Message 1 of 2
651
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2018-12-04 02:10 PM

@I_In_The_Sky

 

What trouble shooting steps have you tried? Did you try and reboot the base station? What version of the Arlo Mobile App are you running?

0 Likes
Reply
Message 2 of 2
608
Discussion stats
  • 1 Reply
  • ‎2018-12-02 10:21 AM
  • 652 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.